Last updated: [date]
This Privacy Policy explains how [Company legal name] ("we", "us") collects, uses and protects personal information when you visit our website or use WORX, our route planning and scheduling service (the "Service").
1. Information we collect
Account information. When you sign up we collect your name, email address, phone number, business name and password (stored only as a secure hash).
Business data you add. To plan routes you add jobs, customers, addresses, schedules, notes and attachments. You decide what goes in; we process it on your behalf to provide the Service.
Location data. When your drivers use the mobile app during a route, we collect their device location so you can see progress and arrival times. Location is collected only while a route is in progress.
Billing information. Payments are handled by our payment provider. We receive confirmation of payment and limited details such as the card brand and last four digits; we do not store full card numbers.
Usage and device data. We log technical information such as IP address, browser type, pages visited and errors, to keep the Service secure and working.
2. How we use information
To provide, maintain and improve the Service, including optimising routes and calculating travel times.
To manage your account, subscription and payments.
To send service messages, such as job notifications, receipts and security alerts.
To respond to support requests.
To detect, prevent and investigate fraud, abuse and security incidents.
To meet our legal obligations.
We do not sell personal information.
3. Who we share it with
We share information only with service providers that help us run the Service, under contracts that require them to protect it:
Hosting and infrastructure providers.
Google Maps Platform, for geocoding addresses, maps and route calculations.
Our payment provider, for subscription billing.
Email and notification delivery providers.
We may also disclose information when required by law, or to protect the rights, safety or property of our users or the public.
4. International transfers
Our providers may process information outside your country. Where they do, we take steps to make sure it stays protected to the standard this policy describes.
5. How long we keep it
We keep account and business data while your account is active. After you close your account we delete or anonymise it within [number] days, unless we must keep it longer to meet legal, tax or accounting obligations.
6. Security
We protect information with measures such as encryption in transit, hashed passwords, access controls and monitoring. No system is completely secure, so please keep your password private and tell us straight away if you suspect unauthorised access.
7. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, and to object to or restrict certain processing. To make a request, contact us using the details below. You may also complain to your local data protection authority.
8. Cookies
We use cookies that are needed to sign you in and keep the Service secure. We may also use analytics cookies to understand how the website is used. You can control cookies through your browser settings.
9. Children
The Service is for businesses and is not directed at children. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. When we make significant changes we will tell you through the Service or by email. The "Last updated" date at the top of this policy shows when it last changed.
11. Contact us
i-Dispatch
11 Scholar Drive, Bundoora
Email: [email protected]